A modern browser supporting 128 bit encryption (e.g. Internet Explorer version 5.5 or higher) is required to use the HSBC payment system.

None of our customers has ever reported fraudulent use of their card through shopping with us. If you are concerned, you can telephone us with your details to place an order.

When you have added an item to your basket, you will be given the opportunity to checkout or continue shopping. Selecting checkout will take you to the login page, where you may create an account or sign in if you have shopped with us before.

You will then be taken though the confirmation process, for delivery and billing confirmation and product confirmation. After you confirm your order, you will go to a secure HSBC server which will normally display a padlock logo at the bottom of your browser. You will also see that the http has changed to https in the address bar meaning your details will be sent securely in encrypted form. Select the payment card you wish to use and enter your payment card number and other details as requested.

When you place an order through the web site, you will automatically receive confirmation by email that the order has been received and a transaction confirmation email. We will also email you to confirm your order is being processed prior to dispatch and email you once it has been accepted for delivery.

Orders are subject to acceptance and normal authorisation procedures.

If you need to place an order requiring urgent delivery, please telephone us and we will try to assist you.

When ordering, you may if you prefer telephone, fax or post your order details to us. A landline contact telephone number and billing address corresponding to your card billing address must accompany your order. All orders must be prepaid prior to dispatch.

If you order by telephone, post or fax, no confirmation will be sent to you unless (i) you request one and (ii) a valid email address is provided.